Frequently Asked Questions
Orders & Delivery
How long does delivery take?
Standard UK delivery typically takes 3–5 working days. You'll receive tracking information once your order is dispatched.
Do you offer international shipping?
Currently, we ship within the UK only. We're working on expanding to international markets soon.
Can I track my order?
Yes! You'll receive a tracking number via email once your order has been dispatched.
Returns & Exchanges
What is your returns policy?
We accept returns within 30 days of delivery for unused items in their original packaging. Please contact us to arrange a return.
How do I exchange an item?
If you need a different size or product, contact us at hello@pawluxy.co.uk and we'll help arrange an exchange.
Products
Are your products suitable for all pets?
Our products are designed for cats and dogs. Please check individual product descriptions for specific sizing and suitability information.
How do I choose the right size?
Visit our Size Guide for detailed measuring instructions and size charts.
Do you offer gift wrapping?
Not at the moment, but we're considering adding this service in the future.
Still Have Questions?
If you can't find the answer you're looking for, please contact us and we'll be happy to help.